/Technical Services and Support Manager

CETS is searching for a new Technical Services and Support Manager

Do you have a penchant for the media industry? Do you appreciate technical solution finding? 

If you said yes, then read on…

About us

Curating a strong reputation over its 27 years, Cutting Edge is a leading provider of post production and technical services in the advertising, features & television industries. The technical arm of the businesses; Cutting Edge Technical Services is a leading provider of technical solutions within the media industry with an internationally established reputation of high calibre delivery and problem solving. From rigging and logging the latest reality series to sourcing equipment for education sectors, CETS is a far cry from your typical technical environment. 

About the Role:

CETS is looking for a new Technical Services and Support Manager to join its team in Brisbane to oversee the technical planning and management across the Cutting Edge Group. 

Working alongside the IT and Engineering teams, you will navigate the business’s technical operations to help achieve successful business outcomes across various projects. 

This role involves the facilitation of internal technical improvements, identifying additional opportunities and delivering safe, efficient and cost effective services for our expanding client base. 

Working closely with the Company Directors and Senior Management team, this position will help to deliver first class technical solutions for the betterment of the company and its clients. 

To be successful in this Role:

You will be a forward thinking in technical innovation and quality solutions, a self starter and leader during times of creative complexity. 

Previous senior technical experience in the television and film industry is essential for this position, as is a high level attention to detail and strong sense of client service. The chosen candidate will exhibit a high level of IT Systems exposure and engagement, resulting in a team leader who is looked to for direction and assurance. 

A snapshot of the role…

  • Drive best technical practices and workflows to achieve exceptional results
  • Be aware of upcoming situations that may have an adverse impact on productions and communicate potential ramifications efficiently
  • Contribute to Capital and Operational Expenditure decisions as required
  • Help attract, retain, train and supervise technical staff in IT and Engineering roles
  • Assist the Sales team in achieving KPI’s by helping to prepare attractive and cost-efficient solutions to clients and staff
  • Help identify opportunities across the Cutting Edge Group through continuous improvement initiatives
  • Lead the charge promoting cultural change for technical personnel across the group of sites
  • Provide appropriate training and workflow support documentation
  • Ensure systems are planned, tested and approved before implementation
  • Research and keep up-to-date with the latest industry products and developments and how these can be implemented into the current working environment (R&D)
  • Respond to, and delegate fault-finding for issues associated with IT & Production infrastructure under your control
  • Working closely with the IT team, help ensure recovery systems and procedures are in place for IT systems to enable the continuation of business operations in the event of any disaster
  • Continued compliance with all quality assurance and other external and internal certification requirements
  • Monitor, delegate and follow-up Support Tickets for the Cutting Edge Group

 

This is a fantastic opportunity to be a part of an ambitious and exciting business where each day is exciting and different.

Please forward your CV to hr@cuttingedge.com.au for further information.